At ChargeStore.pk, we ensure a strict quality control process where every product is thoroughly checked before dispatch. However, if any issue arises during transit, we offer a 7-day return policy from the date you receive your order.
📅 Return Eligibility
You may request a return if:
- The request is made within 7 days of delivery.
- The product is damaged during transit (e.g., broken, dented, leaking).
- You provide a clear unboxing video recorded while opening the sealed parcel.
- The product is in its original condition with all original packaging and tags intact.
🚫 Returns Not Accepted For:
We do not accept returns or refunds for the following reasons:
- Change of mind
- Used, worn, or altered items
- Returns without an unboxing video
- Products returned without prior approval
📝 How to Request a Return
- Contact us via WhatsApp at +92 339 401 7010.
- Send a recorded video clearly showing the issue while unboxing.
- Wait for approval before shipping the product back to us.
🚚 Return Shipping Terms
- Customers must return the item to: Office #12, Civic Center, West Canal Road, Faisalabad, Punjab, Pakistan
- Return shipping charges are not covered by Charge Store and will be deducted from the refund.
- We do not accept unpaid or COD return parcels.
🔍 Inspection & Refund Process
- Upon receiving your return, we will inspect the product to ensure it meets our return criteria.
- If approved, your refund will be processed within 7–10 business days.
💳 Refund Methods
| Payment Method Used | Refund Method |
|---|---|
| Online Payment | Refunded to the original payment method (bank/card/digital wallet) |
| Cash on Delivery (COD) | Refunded via Bank Transfer, JazzCash, or EasyPaisa |
🔐 Important:
Refunds will only be processed if the account name matches the name used when placing the order. No third-party refunds will be allowed.
❓ Need Help?
For any return-related concerns, feel free to contact our Customer Care team on WhatsApp at +92 339 401 7010.