Thank you for shopping with ChargeStore.pk. Before placing an order, please review our updated shipping policy to ensure a smooth delivery experience.

🕒 Delivery Schedule

  • Deliveries are made Monday to Saturday, between 9:00 a.m. and 7:00 p.m.
  • Standard delivery time is 03 – 05 business days.
  • In case of any delays or delivery issues, our team will notify you promptly via call or message.

🚴 Local Delivery & Pickup (Faisalabad)

  • All Faisalabad orders are delivered via our in-house rider service, ensuring same-day delivery.
  • Alternatively, customers can choose to self-pickup their orders from our Faisalabad office.
  • Pickup hours: Monday to Saturday, between 9:00 AM and 6:00 PM.
  • Pickup location details you can get from contact us page.

📦 Order Confirmation & Tracking

  • Upon placing an order, you will receive a detailed invoice via email (if provided), including product details and pricing.
  • Once your order is dispatched, a packing video, tracking ID, and tracking link will be shared via WhatsApp / sms.
  • You can also monitor your order status anytime by visitng the Order Tracking Page.

📸 Package Inspection & Unboxing

  • When your package arrives, check the outer packaging for any signs of damage or tampering.
  • If the package appears compromised, do not accept it. Ask the courier to return it, and we’ll arrange a replacement.
  • To validate any claims, record a clear video while unboxing the package, starting from the sealed plastic flyer.

❗ In Case of Issues

  • If you notice missing, damaged, or tampered items during inspection, contact our Customer Care within 24 hours:
    • 📞 +92 339 401 7010
  • The unboxing video is required to process any complaint or replacement request.

Address & Order Changes

Once an order is placed, product quantity cannot be modified.
To make changes, please cancel the existing order and place a new order with the correct quantity.

If you need to change your delivery address, please contact our Customer Care team via Phone or WhatsApp as soon as possible.
Our representative will assist you if the order hasn’t been processed yet.

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